1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

For Universal, Expedition, & eSIM World ONLY: Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things.

You can always check your current balance by logging onto your OneSimCard account at www.onesimcard.com.

In order to add airtime instantly, simply register a credit card with us on our website.

There are several ways to add airtime to your OneSimCard service.
Automatic Recharge - recommended:

1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.

From the phone using your credit card (Universal, Expedition and eSIM World only):

1. a) From the phone dial pad dial 098YYYY*XX. Talk. YYYY = Last 4 digits of the credit card used last at OneSimCard.com. YY = Amount from 25 to 99 USD

 For example, if you need to add $50 and the last 4 digits of the credit card registered with us is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad
From the phone using 1SIM Fund:
 a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

 For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad

From the OneSimCard.com web interface:

1. You must log in at www.onesimcard.com each time you wish to add funds.
2. The minimum recharge amount is US $25.00
3. Using Recharge PIN purchased from a dealer:

If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 

Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

We accept Visa, MasterCard, Discover, American Express and Bitcoin.

U.S. corporations can pay with company checks, ACH or wire transfer. No order will be processed until funds are cleared

For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.

Attention: Customers from the following countries must use Bitcoin option only (we will not accept credit cards as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.

 

To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.

The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:

• Bitcoins
• Visa credit card participating in the Verified By Visa Program
• Master Card participating in the Master Card Secure Code Program.

 

Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.

OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.

Example 1

You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.

First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.

Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.

Example 2

You have 3 SIM cards and 3 personal second numbers.

You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.

Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.

This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.

Example 3

You use your credit card account to add money to the 1SIMCard Money Fund. The transaction from a credit cardl is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.

 

If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.

Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

• To check your balance dial  *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

How to activate compatibility mode:

  1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

        2. Select "Settings"

3. Agree with message by pressing "Yes"
4. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.

Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.

To get around this problem, you should try either of these methods:

• Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
  Make a call using menu 'Call'.
• You can also make a call by dialing directly *146*00 Country Code Number#
  For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)

* is a star character located on the keypad

Other examples of how to use the *146* dialing prefix if necessary:

• To check your balance dial  *146*099# and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
• Activation of voice mail *146*091# and press the TALK (or SEND) button
• Deactivation of voice mail *146*090# and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
• To listen to voice mail *146*095# and press the TALK (or SEND) button

The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.

If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:

How to activate compatibility mode:

 

 1. Locate OneSimCard Menu.

 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

         On Androids it is called SIM Toolkit app and it looks like one of the apps

1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
2. Select "Settings

Newer SIM Cards: Select Compatibility option and make sure "On" is selected

Older SIM Cards: After selecting Settings:

1. Agree with message by pressing "Yes"
2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.